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How we get Ceylon cinnamon from Hikkaduwa to you: dispatch times, the options for retail parcels and bulk freight, what customs will want, and how local pickup works.
Last updated: 6 August 2026
We ship worldwide from Sri Lanka. Retail parcels travel by international courier; wholesale and export volumes travel by air or sea freight, arranged per shipment.
If your country has import restrictions on food or plant products, tell us early and we will confirm what is possible before you commit.
Retail orders are normally dispatched within two to three working days of confirmation. Freight shipments are booked to an agreed date once the order and documentation are settled.
Cinnamon is packed dry and sealed for transit, and bulk quills are baled the way they are for export, so the goods arrive in the condition they left the estate.
Once dispatched, most courier destinations take a further one to three weeks, depending on the country and on how quickly customs releases the parcel. Air freight is faster and sea freight slower; both are quoted per shipment.
These are estimates rather than guarantees. We will give you tracking, and we will chase a delayed shipment with you.
Shipping is quoted per order, because the cost depends on weight, volume, destination, and the service you choose. You will always see the shipping cost and agree to it before an order is confirmed.
Import duties, taxes, and clearance charges in the destination country are payable by the buyer. They are set by your customs authority, we cannot calculate them for you, and they are not included in our prices.
We declare every shipment accurately and supply the origin and analysis documentation your importer or customs office needs. Under-declaring the value of a shipment is not something we will do.
If you are in Sri Lanka, or visiting, you can collect from our shop in Hikkaduwa instead of paying for shipping. Message us first so your order is packed and waiting.
Opening hours and directions are on our shop page.
If a parcel is delayed well past its estimate, arrives damaged, or does not arrive at all, contact us with your order reference and we will take it up with the carrier. Our returns policy covers what happens next.